The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
Request a cancellation within: 3 days of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I will only use your shipping and billing address, and contact information
In most cases items are completed within 7-10 business days(1-2 weeks). Please allow an additional 3-5 days for domestic shipping, and 3-5 weeks for for international packages to arrive.
If you need it sooner, please message me. I can generally move an item up in my docket if you need it sooner, but you MUST let me know your deadline before you order.
Returns: Returns are possible, but will be handled on a case-by-case basis.
Cancelations: Cancel anytime within 72 hours of your order. If it's been more then 72 hours, as long as I have not started your order, I will be glad to cancel your order.
Exchanges: I gladly accept exchanges as long as the item is in "New" condition. I understand you need to try items on your dog, and that is fine, but anything that is torn, soiled, chewed, etc, I will not accept for exchange. You will be responsible for return shipping to my workshop, USPS First Class Package is the cheapest, aside from return shipping. NPS covers the cost of sending a replacement.
All harness that leave our workshop come with a limited warranty, effective for 1 year from the original date of purchase.
This covers issues that may arise from production, and are not known at the time an item is shipped.
This does not cover accidental damage, e.g. Chewing, cosmetic issues, e.g. fading/stains, or attempts at self-repair/modification.
The item will be assessed, it will be repaired it possible, if not, I make a new item in the same print, or let you select another from our shop if the original design is no longer available.
Yes, but at this time donation requests are limited to organization that support the following causes...
- Pug/Dog Rescues
- The LGBTQ Community
- S.T.E.M.(Science, Technology, Engineering, and Mathematics) youth programming